Company Information
Reception method and job Operator
Recruitment details
Working conditions
Details of Job offer
DUTIES
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Handling inbound and outbound customer inquiries utilizing available contact center systems and programs.
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Demonstrate excellence in customer service in all dealings with customers, in accordance with Support Services Group and client policies, procedures and values.
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Demonstrate a desire to assist customers with their questions or issues. Display empathy in required situations.
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Identify the customer’s needs, investigate, and troubleshoot issues to offer personalized service in line with quality and training directives.
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Follow Call/Chat Flow guidelines to efficiently handle customer inquiries.
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Utilize provided tools, systems, and training to provide customers with a high level of customer service.
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Complete administrative tasks relating to servicing and resolving customer requests in a focussed and efficient manner.
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Maintain efficient control of queues.
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Deal with customer complaints in a professional manner within Support Services Group and client guidelines.
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Any other duties as reasonably requested by the employer.